05 / Hosting & Support
Reliable Hosting & Ongoing Website Support
Your website is never really 'finished'. Our proposed support plans are designed to keep it secure, up to date and working well, with a friendly team to call when you need help.
Who it's for
A good fit if you're…
- Businesses without in-house technical staff
- Owners of sites that haven't been updated in a while
- Clients who want one trusted contact for website questions
- Organisations taking over a site from a previous supplier
The service
What's involved.
Many businesses only think about hosting when something goes wrong. We'd rather help you avoid that. Our support services are designed around the essentials: dependable hosting, regular updates, backups, monitoring and help with changes.
The specific scope of each plan — such as response times and what's included — will be set out clearly in a written agreement, so you know exactly what to expect. We can support sites we've built and, after a review, many we haven't.
Features & benefits
What you get.
Managed hosting
Hosting set up and managed on your behalf, chosen to suit your site's needs.
Maintenance & updates
Regular software, plugin and security updates applied and checked.
Backups
Scheduled backups so your site can be restored if something goes wrong.
Monitoring
Checks for availability and common issues so problems can be spotted early.
Content changes
Help with updates you'd rather not do yourself, from new pages to image swaps.
Technical assistance
A real person to contact about domains, email settings or anything that seems not quite right.
How we deliver
Our hosting & support process.
- 01
Site review
We assess your current site, hosting and any known issues.
- 02
Plan recommendation
A proposed support plan tailored to your site and how you use it.
- 03
Onboarding
Access set up, backups configured and any urgent fixes addressed.
- 04
Ongoing care
Updates, monitoring and requested changes carried out as agreed.
- 05
Regular check-ins
Periodic reviews to suggest improvements and plan ahead.
Related services
Often paired with.
Let's talk
Need help with hosting & support?
Tell us your goals, what you need help with and any budget or timing you have in mind. We’ll discuss the scope and a sensible next step — you don’t need a finished brief.